Growth is the most difficult challenge for small businesses. So by growth or expansion, we mean more visibility, customers, and workers, as well as, more significantly, extra profitability. Customer relationship management (CRM) systems are the backbone of modern commerce, irrespective of the size of the business. This will take a huge amount of planning and coordination effort to get the most out of the CRM. Even yet, once done well, the outcomes can be game-changing. CRMs are being used by nearly every single huge company, but they are less widespread in small businesses, notably microbusinesses and startups. In this blog, we'll take a deeper look at 12 of the best (and yet most top-rated) CRM software for small businesses.
1. Salesforce
SalesForce is one of the most popular and frequently used CRM solutions in the industry. It has a basic edition called Lightning Essentials that really is ideal for small businesses. This package includes a comprehensive relationship manager with email integration and follow-up reminders for the user. It also has a lot of integration and customization options.
2. Hubspot
HubSpot's CRM software, which is common among small businesses, does have a completely free version. All of the basic features of CRM software are included in this software, a way to keep track of your company's activities, including connections and company records, allocating and monitoring deals, plus organizing much of that information in a comprehensive dashboard.
3. Zoho
Due to the general range of versions provided, this application can also be used by smaller firms. In terms of marketing tools, Zoho has quite a lot to offer, like consumer engagement tracking, lead scoring, revenue impulses, and much more. Bear in mind, though, that the bulk of innovative features is only available in the professional and enterprise editions.
4. Pipedrive
The CRM features a user interface that is simple, highly visible, and easy to use, with the goal of moving the client through the sales pipeline. The platform can be used to manage leads, handle pipelines, handle contacts, and keep a record of deals. It allows you to prioritize important sales operations, synchronize data across platforms, and consolidate your workflow. Pipedrive offers four distinct feature levels essential plan, advanced plan, Professional plan, and an enterprise plan.
5. Salesflare
Salesflare is a good alternative if you don't like filling out paperwork and want a CRM that genuinely helps to promote. It effortlessly accumulates all of the data you need and maintains itself updated. This can also be used to share data and collaborate with a team. It could also be used to work directly with your Outlook or Gmail accounts.
6. Capsule
The capsule is a user-friendly CRM system that helps users to keep track of both connections and sales pipelines. It can also be used on both computers and mobile devices. Dashboard, people and organizations, sales funnel, calendars and tasks, and cases are the five sections of the user interface. However, one drawback is that it has limited marketing and reporting features. You could get by with Capsule's free plan if you run a small business or a startup. Zapier, G Suite, Zendesk, Twitter, and Mailchimp integrations are offered within the professional edition, enabling you to collect data and acquire leads from several platforms.
7. Freshsales
Freshsales is a complete sales force automation tool for sales organizations. It does everything a salesperson needs: quality leads, contextual discussions, AI-powered insights, and fostering customer connections. It offers four plans as free forever startup plan, growth plan, pro plan, and the enterprise plan
8. Agile CRM
Agile CRM is a CRM system that contains many of the features found in larger companies, such as custom appointments, drag-and-drop marketing automation, and email reports.
Widgets, a vast plugin library, API-powered integrations, and more are all supported by this program. The free edition, on the other hand, is severely constrained in terms of functionality.
You may like to read: 08 Strategies To Promote Your Blog Or Website
9. Insightly
The software is known for its seamless pipeline connection between CRM functions such as maintaining contacts and customer data, tracking opportunities (also known as sales leads), and assigning tasks to team members via to-do lists. The Insightly Sidebar is a Chrome extension that allows you to save Gmail messages directly to your CRM for easy contact cross-referencing.
10. vTiger CRM
Another all-in-one CRM software for small firms is vTiger. In terms of sales automation, email marketing, and project/inventory management, this platform has a lot to offer. They also provide web-to-CRM forms to aid in the process in capturing and prioritizing pertinent contact information. Furthermore, all functions have been enhanced in response to client input.
11. Nimble
Nimble CRM is an excellent CRM software for those who want to keep all of their contacts, emails, and social media interactions in one spot. The UI is also very user-friendly, since it includes a to-do list, a list of significant offers, and other features.
12. Streak
Streak is a fantastic CRM tool for Gmail users. Streak, which is technically a browser plugin, is ideal for small teams because it allows them to work immediately from their Gmail inbox. This tool makes tracking views, scheduling emails, and sending mass emails a breeze, as well as creating separate email threads for various teams. Streak allows you to keep track of customer relationships, reply to questions quickly, and develop and save effective, aesthetically pleasing email templates.
